Action
Line
Call (904) 741-4902, and you'll be connected to a phone
line staffed by an attendant eight hours a day. That attendant
is available to answer questions, provide assistant with
airport-related problems or accept your feedback. If the
attendant is off duty or on another line, you can leave
a voice mail.
Internet
Like to communicate online? Email us (jiaactionline@jaa.aero).
Open for your input 24 hours a day.
Customer Experience
Survey
We're Listening... Share with us your experience at the
Jacksonville International Airport. Click on the "We're
Listening" link to fill out an online customer survey.
Letters
If you'd prefer to mail your written comments, send them
to:
Jacksonville
Aviation Authority
ATTN: Customer Service Department
P.O. Box 18018
Jacksonville, FL 32229.
Lost
& Found
1. If you lost an item on the aircraft or in the gate seating
area, please contact the airline’s Lost & Found
Department:
AirTran 800-965-2107 Ext. 1765
American 904-741-2487
Continental 800-335-BAGS
Delta 904-741-2649
ExpressJet 904-741-4206
Frontier 877-461-5737
Jetblue 904-741-6689
Northwest 904-741-6893
Southwest 904-741-2381
United 800-221-6903
USAirways 800-371-4771
2. If you lost an item at the security checkpoint, please
call 904-380-4069.
3. If you lost an item in the terminal, please contact the
JAA’s Lost & Found Office at (904) 741-2022. Office
hours are Monday – Friday, from 8:00 a.m. to 5:00
p.m. EST.
Or send us an
e-mail with:
* your name
and contact information, including phone number and address,
* a detailed
description of the missing item(s), including whether the
item was in a box, bag or container,
* the date and
approximate location where the item(s) was lost, to lostandfound@jaa.aero.
